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Insurance Rates Explained: Why Did My Car Insurance Go Up?

Insurance Rates Explained: Why Did My Car Insurance Go Up?

Sharon Brezner

You open your auto insurance bill, and you are wondering “why did my car insurance go up?”

If something about your situation has changed—you bought a new car or recently had an accident, for example—you’re probably expecting the increase.

But what if nothing appears to have changed? What would explain the sudden increase in your car insurance rate?

Key Insurance Rate Factors

When calculating your car insurance quote, most auto insurers look at a number of factors that, through statistical modeling, help them determine how likely you are to have an accident or another type of claim. The factors, which can influence your car insurance policy rate, fall into three main categories: you, your car and how you drive.


Car insurers start with basic demographic information such as your age, gender and marital status. For example, older and more experienced drivers tend to have fewer accidents than younger drivers, and single drivers tend to have more accidents than married drivers. Where you live is also considered. An urban setting may mean you’re more likely to have an accident or be the victim of theft.

Insurance companies will also consider credit reports and prior insurance. Drivers who have positive information in their credit report are more likely to pay their premiums and keep their insurance in force. Furthermore, drivers who keep their insurance in force are less likely to be involved in accidents and moving violations, and thus, are generally charged lower rates.

Some companies may also consider your profession, especially if there is a strong link between what you do for a living and how much and how far you typically drive.

Your Car

Generally, the more important factors related to your car are its age, make and model. Statistics on those characteristics help predict how likely the car is to be stolen by thieves or in an accident, as well as how much it would cost to repair or replace it in the event of a claim. Some companies also consider the safety rating and age of the vehicle. Safety and security features, such as collision avoidance technologies or multiple airbags, may make you eligible for discounts or credits that help lower your costs.

Your Driving Habits

One of the biggest factors that influence your rate is, of course, your driving record. Drivers who have been in an accident or have violations—a speeding ticket, for example—are more likely to have additional accidents or violations in the future, and therefore, their rates tend to be higher.

Insurers also look at how you use your car. Do you have a lengthy work commute through congested highways? Alternatively, are you retired, using your car mainly around town or for the occasional weekend getaway?

Of course, depending on your company and your state’s laws and regulations, your insurer may not be using all of the factors described above, or they may be considering other factors not listed here. Generally, these are the most common, and when you have a change in any of these factors, it often triggers a change in your rates.

However, what’s happening when your costs have changed even though your own individual situation has not?

Why Did My Insurance Go Up?

One apparent reason that insurance rates go up is inflation. As the costs associated with claims increase due to inflation—costs for medical expenses and vehicle repairs, for example—companies adjust their rates to cover these higher expenses.

In addition to inflation, other drivers can impact your rates. It’s important to remember that the money an insurance carrier collects from you and the other drivers it insures is pooled together to help pay the collective claims of those drivers as a group. Therefore, if the frequency or severity of accidents increases, insurance companies will generally adjust their rates to cover the resulting claims costs. This means that your rate may increase, even if you’re not involved in an accident.

It is mainly due to increased frequency and severity of accidents that auto insurance rates began to climb to some of the highest levels seen in more than a decade. Some of the trends behind these increases may surprise you.

On the Road Again

The recovering economy, lower unemployment rates and lower gas prices are generally viewed as positive trends for consumers. However, the combined effect of these trends is that there are more drivers on the road, logging more miles.

According to the U.S. Department of Transportation, in just the first quarter of 2016 alone, Americans traveled more than 740 billion miles on the roadways—20 billion more compared to the same quarter in the previous year. Unfortunately, more drivers spending more time on the roads mean more accidents as well.

Driving Us to Distraction

From eating to monitoring a GPS to texting or talking on a cell phone (even hands-free), drivers are spending more time multi-tasking in their cars and less time on the main task at hand: driving. Among distractions, texting is considered especially dangerous because it requires us to take our eyes off the road the longest.

According to AAA Foundation’s 2015 Traffic Safety Culture Index, 77 percent of drivers said texting while driving is a serious threat to safety and 80 percent find it unacceptable. Yet, 42 percent of the same respondents admitted to reading a text or email while driving, and nearly a third (31.3%) typed one. Another study, from the Virginia Tech Transportation Institute, found that drivers who text are 23 times more likely to be involved in a crash than those who drive without any distractions.

More Technology in Cars Means More Expensive Repairs

Many of today’s new vehicles feature technologies designed to make cars and driving safer, including backup cameras, blind spot detection systems and smart headlights, to name a few. Experts suggest that, in the long-term, these technologies could help reduce the number and severity of accidents and, as a result, help lower auto insurance rates.

In the short-term, however, this technology is more expensive to repair or replace when the vehicle has been in an accident. For example, a basic grille emblem costs about $50 to replace. But, in some cars equipped with adaptive cruise control (ACC), the ACC unit requires a special “see-through” grille emblem that can cost over $950 to replace, says Greg Horn, Vice President of Industry Relations at Mitchell.

What Can You Do to Keep Car Insurance Rates Down?

There are certain factors that affect your rates that you can’t readily change—your age, for example. But you can significantly impact your own driving behaviors, which helps both you as an individual and the larger pool of drivers. If you take steps to drive safely, you may be able to reduce the likelihood of an accident. Here are a few tips:

Don’t Speed

According to the National Highway Traffic Safety Association, traffic fatalities were up in 2015, reversing a trend in which fatalities had been steadily declining since 2000. Researchers attribute the increase, in part, to states raising maximum speed limits.

Don’t Be a Distracted Driver

Remember that distracted driving is not just about texting, emailing or talking on the phone. Distraction also includes behaviors such as eating, trying to attend to children or having a heated conversation with a passenger. Make a commitment to keep your eyes on the road, your hands on the wheel and your mind on driving.

Take Extra Care in Adverse Weather

It’s not just snow or ice that requires extra caution. Even wet roads from rainstorms lead to increased crash rates, often because drivers don’t adjust their driving habits to navigate slippery conditions safely . Slow down, brake more gradually than you usually would and put more distance between your car and the vehicles around you.

Are you looking for more insurance 101 tips?  Find them in our monthly newsletter.

Disclaimer: This article is intended to be informational in nature, may not be current, and is subject to change without notice. Please contact your agent or carrier for your specific coverage implications.

93 Responses to "Insurance Rates Explained: Why Did My Car Insurance Go Up?"
    • Laura Pruitt | January 27, 2023 at 1:50 pm

      This does not tell me why my insurance went up I have a good driving record. Credit record don’t drive very much. Maybe one to two times a week that’s it you are trying to charge me for two cars not one

    • LarryCrachy | January 18, 2023 at 4:10 pm

      I read the article. I am a safe driver, I drive low miles, I am a senior citizen, I use your True Lane app and according to your app I am a safe driver and have a good rating with your app. So, why did my rate go up from $604.00 to $895.00 for six months. That increase is excessive and fr more than the inflation rate for the US.

      • Extra Mile Staff | January 20, 2023 at 8:22 am

        Hi Larry – Thanks for being a customer. For specific questions about your rates or policy, please give our customer service department a call at 800-423-6789.

    • Ron | January 7, 2023 at 10:33 am

      Great similarity in the comments. No rational reason for rate increase other than inflation, which affects us all. Discussing the rate with an agent seems pointless. All who are disenchanted should be doing some comparison shopping. There is no substitute for an educated consumer!

    • Ralph Seymour | December 29, 2022 at 3:10 pm

      We only drive about a hundred miles a week and the 03 FORD RANGER gets driven about 15 miles a month to Home Depot for supplies and garden stuff.. Paying a $100 bucks a month for minimum use for both vehicles is terrible. There should be a special rate for people like our age group that do not put a lot of miles on.

    • Anthony Giugliano | December 26, 2022 at 5:10 pm

      After reading this article I can understand why rates may increase, however my annual bill increased $95!! Regardless of what this article states, I do not understand the 31% increase. My driver rating on the True Lane app is 95 %, which hasn’t changed since day 1, and also showing a 15% discount?! No accidents, tickets, etc. The App is also not very reliable, as it surely does not know what or why I have to brake hard when aggressive drivers are in front of me or cut in front of me. I would appreciate a good, detailed explanation of my increase at your earliest convivence.

      • Extra Mile Staff | January 3, 2023 at 1:39 pm

        Anthony – Thanks for being a customer and for reading Extra Mile. Please give our customer service team a call at 877-896-9320 and they would be happy to discuss your rate and policy in more detail.

    • David McClellan | December 13, 2022 at 3:24 pm

      All of the above was correct. True Drive algorithm needs serious work. It does not have correct information on speed limits in my State. The algorithm does not have the capability to know when braking, you get cut off by aggressive drivers who need to always be first. When cornering the someone is,so close to you while turning you have no choice for additional speed to avoid a rear end collision.

    • Regina Brooker | December 10, 2022 at 1:08 pm

      My rate has gone up every year! Minimal driving average 5 miles a week! No accidents car 2013! Way the continual increases??

      • Extra Mile Staff | December 12, 2022 at 8:21 am

        Regina – Thank you for reading Extra Mile. Insurance companies use a number of factors to help determine someone’s car insurance cost, including age, driving history, type of car and more. For specific questions about your rate and to see if you qualify for any discounts, please contact our customer service department at 800-423-6789.

    • Judith M Mead | November 22, 2022 at 12:39 am

      I want to know why my auto insurance has gone up? I have had no accidents or tickets or any thing that I know of to affect it

    • Sofia Palladino | October 24, 2022 at 11:07 am

      I am currently looking for a cheaper rate on the same coverage. $100. Is too much of an increase for me when there have been no changes personally.

      • Extra Mile Staff | October 25, 2022 at 7:47 am

        Sofia – Thanks for reading Extra Mile. For specific questions about your rate and to see if you qualify for any additional discounts, give our customer service department a call at 877-896-9320.

    • Mary Ellen Monroe | October 7, 2022 at 9:57 am

      I am an 81-year old retired female. My car is 12 years old. No accidents and no violations. Why did my rate go up. It seems that the rate goes up every year. Inflation? Not sure about this. Paying higher rates due to the rate of accidents. Why should I pay for that? The only factor I see is my age, but I don’t drive to work and mostly stay local.

    • Paul Rullo | September 12, 2022 at 2:08 pm

      i see this all time, But am i deal with the Hartford or AARP! Please phone call is all way better to communicate

      • Extra Mile Staff | September 13, 2022 at 7:32 am

        Hi Paul – Our customer service representatives can be reached by phone at 877-896-9320. They’ll be happy to help answer any questions you may have. Thanks for reading Extra Mile!

    • Susan L Nicholls | August 18, 2022 at 10:37 am

      Why has my car insurance increased?

      • Extra Mile Staff | August 18, 2022 at 1:15 pm

        Hi Susan – Insurance companies take many factors into account to help determine car insurance costs, such as zip code, driving history and more. For specific questions about your rate and policy, please call our reps at 877-896-9320.

    • Chris Ortiz | August 5, 2022 at 6:05 pm

      Thank you for the Key to Insurance Rate Factors, I have a positive history in all sections of rate factors. Age, Record, Habits, Credit Rating, New Auto’s with as many safety features as possible, as well as Being a CDL holder for over 30 years with no accidents or infractions, logging over 2 million documented miles, yet my rates remain twice as high as they should be. Am I missing something?

      • Extra Mile Staff | August 18, 2022 at 1:12 pm

        Hi Chris – Thanks for reading Extra Mile! Give our customer service team a call and they can help answer questions related to rates and your policy. They can be reached at 877-896-9320.

    • Margarette Elizabeth Stalnaker | August 5, 2022 at 1:39 pm

      I would like to know why my rate is going up for the next year and I haven’t received any notifications about it. We are seniors, and we are on a budget with automatic draft amount that I know is coming out each month. Can you please explain and also I would like to be notified with an explanation.

      • Extra Mile Staff | August 18, 2022 at 1:10 pm

        Margarette – Thanks for reading Extra Mile. For specific questions about rates and your policy, please contact our customer service department at 877-896-9320.

    • Jesse L. Frasier | August 2, 2022 at 1:58 pm

      We have no infractions. Older cars 2005 & 2011.
      That does not ease my pain.
      Thank you

      • Extra Mile Staff | August 4, 2022 at 7:22 am

        Hi Jesse – You can call our customer service representatives to discuss your policy at this number: 877-896-9320. Thank you!

    • James Martin | August 2, 2022 at 12:33 pm

      Nothing was stated or mentioned about my driving the car only for six months because the other six months I am in Florida. I think that there should be some allowance for that. PlusI was also going to bring up about my safe driver certificate

      • Extra Mile Staff | August 3, 2022 at 7:37 am

        Hi James – Thanks for reading Extra Mile. For specific questions about your policy and to see if you qualify for any safe-driver discounts, please contact our customer service department at 877-896-9320.

    • Diane Astuto | March 17, 2022 at 3:09 pm

      I keep see ads that say “seniors if you drive under fifty miles a day you can save on your car insurance. I just received this notice from another auto ins. comp. Is this true and do you have this service?

      Curious ?

      • Extra Mile Staff | March 18, 2022 at 12:50 pm

        Diane – Thanks for reading. Great question. Give us a call so we can talk about your policy specifically and see if there are any ways to save you money on your auto insurance. Our reps can be reached at 800-423-6789 and are available M-F: 8 a.m. to 9 p.m. ET and Sat: 8 a.m. to 6 p.m. ET.

    • Lyle W Whipple | January 22, 2022 at 6:18 am

      I read all of the above and I agree with most of it, due to the fact I obey the rules, I pay attention while I am driving, I do not agree with your statement of a driver with family drives safer or pays more attention to his or her driving over a single driver. I have driven over a million miles plus over the years and believe me when I am driving I pay attention, nothing else to do except be aware of other drivers and the road, signs, etc.. . I watch vehicles wiz by, I am one of those who does not get distracted, regardless except for an emergency or accident, I focus on my driving and my surroundings all the time while driving. Some ask me, ” don’t you get bored driving” No never, I take notice to people speeding, habits, driving skills, those obeying the rules of the road, etc. In particular I watch the other guy always. I protect myself by being aware of all the vehicles around me. One can tell if people are paying attention to their driving abilities or actions.. I am amazed more people do not get into accidents the way they drive. I consider some idiots the way they drive and the dangers they create for others. I have been given the title as ” Mr. Observant ” for those who know me, I admit I don’t miss much when I am driving or out walking around, I guess this is a God given gift, as I have been told. I appreciate and hope I maintain ability for a long time. I have avoided quite a few accidents by being alert. I have been told I have a photographic memory from several college professors and a FBI test I took years ago. Well, I do, but I can not do this on purpose, strange as it may seem. It is automatic un consciously done.. Anyway I drive per conditions much of the time, snow, ice. extra traffic, considering all aspects of safety etc,. .It pays off. I had many offers for police jobs over the years, but no thanks. Quite a few in the family though over the years have.



    • Jackie Stopper | January 15, 2022 at 6:21 pm

      Thank you. But … WOW! Insurance is very costly these days.

    • Steve Foster | December 20, 2021 at 1:36 pm

      I’m hearing that car insurance rates are generally taking a big increase. I am driving less than a few years ago, less than 1,000 miles per year on the F150 and less than 7,000 on the Explorer (4,000 miles in last 7 months). No tickets or accidents so far this year. Does this make a difference? I am completely retired now. So, any estimate of the increase for 2022 in my case? Do you need current mileage readings for these two vehicles?

      • Extra Mile Staff | December 21, 2021 at 9:35 am

        Steve – Give our customer service team a call. They should be able to answer questions specific to your policy and see if you qualify for any safe-driver discounts. Please call 1-877-896-9320. Thanks for reading and happy holidays!

    • Carol | August 12, 2021 at 12:13 pm

      Why doesn’t the Hartford inform people that their rates go up at different age brackets

      • Extra Mile Staff | August 16, 2021 at 12:17 pm

        Carol – Thank you for reading Extra Mile. Insurance companies use a number of factors to help determine someone’s car insurance cost, including age, driving history, type of car and more. For specific questions about your rate, please contact our customer service department at 800-423-6789.

    • Tom Carroll | July 31, 2021 at 4:52 am

      It does not make sense that my cost of insurance changed from $1330.00 to $1322.00 by
      dropping my wife (who pasted away this year) and dropping one car. The cost for that car
      was $546.00 on the invoice. I have 3 other insurance co. who have quoted me under $700.
      per year.

      • Extra Mile Staff | August 2, 2021 at 9:58 am

        Tom – We’re so sorry to hear about your wife. For questions specific to your policy with The Hartford, please call 1-877-896-9320 to speak directly with a customer service agent. They will be happy to help you with your questions. Thanks for reading.

    • Anne Whitaker | May 18, 2021 at 8:33 am

      Shopping around for auto insurance; do not believe my case (no accidents/tickets etc.; low mileage driver) warrants an increase…my bill should have gone down…

      • Extra Mile Staff | May 19, 2021 at 1:40 pm

        Anne – Thanks for reading Extra Mile. For specific questions about your policy and to see what discounts you might qualify for, call one of our customer service agents at 1-877-896-9320.

    • Roman E Strzala | May 4, 2021 at 9:50 pm

      Once again my auto premium went up even though as an 80 year old my driving record is clean with no violations and no claims. Hard to understand why the safe driver must be bunched in with your bad drivers. They should be the ones getting the premium raises. Time to get a few quotes to see if Hartford is really looking out for the senior driver as they publicize.

      • Extra Mile Staff | May 19, 2021 at 1:45 pm

        Roman – Thanks for being a customer and thanks for reading Extra Mile. For specific questions about your policy and to see if you qualify for any additional benefits, give our customer service department a call at 1-877-896-9320.

    • Allen Zegerman | February 23, 2021 at 6:52 pm

      i have been with theHartford for quite afew years i like the company but i cant afford your rates especially when i was told a few months ago my rates would definitely go down as a result of one of my accidents falloing off my next policy.

      • Extra Mile Staff | February 26, 2021 at 9:32 am

        Allen – Thanks for being a customer. For specific questions about your rates or policy, please contact customer service at 800.423.6789.

    • Hairstyles | November 6, 2020 at 3:37 am

      It’s really a great and helpful piece of info. I’m glad that you shared this helpful information with us. Please keep us informed like this. Thank you for sharing.

    • Hairstyles | September 20, 2020 at 3:55 pm

      One more thing. I believe that there are numerous travel insurance internet sites of reputable companies that permit you to enter holiday details and acquire you the quotes. You can also purchase your international holiday insurance policy on internet by using your own credit card. All you have to do will be to enter your travel information and you can start to see the plans side-by-side. Merely find the system that suits your financial allowance and needs and use your bank credit card to buy the item. Travel insurance online is a good way to do investigation for a dependable company pertaining to international holiday insurance. Thanks for expressing your ideas.

    • robert bain | August 1, 2020 at 5:28 pm

      I’ve been driving for 44 years without incident and about half of that was commercial and with liability only ins all the stolen and other factors are out the window including what I drive or where I live because it doesn’t matter or change my abilities because they wont change style! My rates should decrease in time and not even consider that bs safe driving class to make them go down because I’m not broken and have never had a claim so theres no need to change any of my habits! Like the saying goes “If it ain’t broke why fix it?” Thank you but it’s all a racket!

    • Wanda | June 3, 2020 at 12:46 am

      This is ridiculous how Seniors premiums continue go up each renewal, I’m paying more than my 2012 is worth. I should just UBER, I’m working from home. I think it’s because your policyholders leave so the remaining policyholders premium increase yearly. I shouldn’t be impacted because someone else has a ton of claims. What is AARP umbrella doing for the premiums… do I need multiple AARP services to obtain a better rate? HELP

      • Extra Mile Staff | June 4, 2020 at 5:43 pm

        Hi Wanda – You can call our customer service agents to talk about your policy here: 1-877-896-9320 M-F: 7 a.m. to 11 p.m. ET Sat: 8 a.m. to 5 p.m. ET. Thank you!

    • Ron Dashner | April 5, 2020 at 2:47 pm

      I called customer service a couple days ago and inquired about the drivers education course that my wife & I took. It said that we could get up to 25% off our premium but yet our bill went up. The rep said that we were getting older, which that is why we were taking the course in the first place plus the reduction in our premium. She really couldn’t tell me at what ages our premiums would go up but the advertisement is very misleading which Hartford is not forthcoming with rates going up. So at what ages do the premium rates go up?

      • Chloe S | April 7, 2020 at 1:17 pm

        Hi Ron – For further clarification on your question, we suggest you contact us again at 800.423.0567, our agents are available Monday-Friday 7am to 11pm EST and Saturday and Sunday 8am to 6pm EST. Thank you!

    • Esther Moore | February 15, 2020 at 9:05 pm

      Do I have coverage for removing keys from car?

      • Extra Mile Staff | February 17, 2020 at 2:05 pm

        Hello, Esther, please contact customer service at 800.423.6789 to find out more about what is covered under your current auto policy. Have a good day.

    • June Schwebke | January 20, 2020 at 4:17 pm

      I have agreements with all of the comments I’ve read. If my driving record is perfect,also no tickets,why do I have to pay more? My average is 16 miles per day,to and from work,an occasional trip to the store. You should be discounting for low mileage. Well,it’s just like the gun laws,the responsible owners follow the rules for privilege of ownership,and the offenders get off. Someone needs to change the laws, or,at least enforce them. No insurance,no car. They have monitoring bracelets for parolees,…I’m sure they can figure this out.

    • Trudylynn Brown | January 20, 2020 at 2:45 am

      well between both of us we got a $28 increase on retirement this year But also we got an increase in our medicare I suppose there is just no way to carry insurance without it going up been married 54 years my husband nor I have ever gotten a ticket nor an accident I have gotten rate quotes from other companies seems that The Hartford is the best

    • Donna Allen | January 13, 2020 at 11:08 pm

      I have to agree with some of the people. So if gas goes up to 50.00 a gallon would our rates drop? I have a totally clean driving record. I’ve been driving for 50 years. I drive defensively at all times. When you have experience riding motor cycles on our roads you learn that no one sees you. I do not assume that a persons turn signal says they are turning. I never assume that person won’t hit me. I drive defensively and I can assure you I have saved my life in those 50 years at least 5,000 times. The light changes green I always look to see if someone is going to fast to stop for their red light. I feel our rates should be based on our driving record not on everyone else’s driving record, or the price of gas. A spotless driving record evidently counts for nothing. That may explain the very young drivers attitude that getting tickets is no big deal cause it doesn’t make their insurance go up. They don’t have to stop at stop signs. They don’t have to follow the driving laws. Because the rest of us will pick the cost by paying higher rates for our Insurance.

    • Sue Riley | January 12, 2020 at 1:19 pm

      I am 62. I drive 5 miles to work and 5 miles home. 1 0 miles round trip. My insurance seems so high. I am a very safe driver. One time black ice, one a vehicle re-ended me. My husband no wrecks.. But our insurance is way up there. Why???

    • BOB LANG | January 12, 2020 at 12:46 pm

      My driving is still as attentive to defensive driving as it was 50 years ago when I started driving. Your driving classes helped to reinforce what I try to do everyday keep it up.

    • Stephanie Marcoux | January 12, 2020 at 5:17 am

      My husband and I are both retired and drive mostly locally. Our credit scores are up and driving records are clean. I noticed this years premium is higher than last year, what’s up and do we need to look at other car insurance?

    • Barbara N. Council | January 12, 2020 at 5:15 am

      I want to know why my rates went up when I have no tickets for a very long time, no accidents, drive only old cars, and am retired so do not drive all that much, only for pleasure, no commutes or such. Please advize.

    • Charles Grall | January 12, 2020 at 1:05 am

      It has been many, many years since I or my wife have filed an insurance claim and even then it was extremely small. Our crew scores are above 820. If our insurance goes up we are gone. We drive so little that we can sell the cars and take the bus before we will be taken advantage of. There should be some reward for being good.

    • Dot Bentley | January 11, 2020 at 11:57 pm

      Your reasons for increasing premiums are Unfair!! Try to lower your overhead- it will have an impact!! Driving a car with only necessary electronics should grant a lower premium – OK ??

    • W. H. | January 11, 2020 at 10:44 pm

      I have a two year old Subaru with all safety features. I have incurred three hit-and- runs while my car was been parked in a parking lot. I have to pay the deductible of $500.00 to have the damage repaired for each incident. In my opinion, this is not fair. The uninsured drivers should not be able to drive a vehicle and the dishonest drivers caught on camera should be found guilty and pay for the damage to any parked vehicle.

      The customer with a long history of carrying and paying for car and homeowners insurance should not be penalized with rate increases along with those with fault claims.

    • Dickdonaj | January 11, 2020 at 10:41 pm

      Best way to reduce rates is to change insurance companies.

    • Flora B. Cordle-Mills | January 11, 2020 at 9:47 pm

      I’m retired, my vehicle is a 2003, and has less than 2,000. I keep it in the garage, and sometimes don’t drive for a week or more. I don’t understand why my rates are so high.

    • Bruce A. Cornwell | January 11, 2020 at 9:14 pm

      How often should my wife and I take the AAA Safe Driver Course? We took it 2 years ago, and did save some on our Hartford premium.

    • Clayton Hannon | January 11, 2020 at 8:42 pm

      In reading through the responses, I see you are listing several different phone numbers for your customer service agents. Is this because of the person’s address? If so, what is the number for someone living in Portland, Oregon?

      • Extra Mile Staff | January 14, 2020 at 8:52 pm

        Hello, Clayton. Thank you for reaching out and sorry for the confusion.

        For AARP Auto customer service please call 800.423.6789
        For AARP Home customer service please call 800.423.0567

        Thank you.

    • Edward lattanzi | January 11, 2020 at 8:26 pm

      I also fall into that group of good drivers and hate the idea of having to pay for the bad ones. I to will start shopping if my rates go up more than the inflation rate.

    • Iona M. Pucine | January 11, 2020 at 6:38 pm

      i agree with the following message from
      Lewell Austin | January 10, 2020 at 2:40 pm
      I am 80 years old, Widowed, and drive an average of 15 miles per day. My rates continue to go up. You say, you are okay with that. I am not

      Please respond!

    • daniel rotar | January 11, 2020 at 5:32 pm

      the cost of your car insurance should only be based on your driving record and tickets and nothing else , as far as i am concerned using other things to rate your insurance rates is just another why for insurance co. to charge you a higher rate

    • Richard Glass | January 11, 2020 at 5:05 pm

      I am 75 years old and an over the road truck driver my wife and I recently switched to the Hartford from Liberty Mutual.The savings were great with the same coverage as before and so far so good.Between driving my truck and my car I average 130,000 miles a year my wife averages 3-5,000 miles a year

    • Don Rossow | January 11, 2020 at 4:51 pm

      Why can Insurance companies charge for uninsured and under insured drivers as two separate items when state law requires Insurance? What is difference between them? Should you not have insurance aren’t you are under-insured ?

    • Allan Keffer | January 10, 2020 at 3:43 pm

      I’m 64 years old & your ins co. raised my car ins. double. I have a perfect driving record. You penalize me for other drivers mistakes. That’s a form of discrimination in today’s world. AARP is no longer what they say it is on TV. But the law makes you have it. They must pass a law so as not to raise your car ins. if you have a good record no matter where you live.

    • Lewell Austin | January 10, 2020 at 2:40 pm

      I am 80 years old, Widowed, and drive an average of 15 miles per day.
      My rates continue to go up.
      You say, you are okay with that.
      I am not.

    • joyce demorest | January 10, 2020 at 3:20 am

      stop taking advantage of responsible paying customers and lumping us in for your businesses profit

    • Priscilla L Thomas | January 10, 2020 at 1:04 am

      I am expecting my premium to go up, again, even with a clean record and low miles, etc. I learned years ago that the zip code that you live in is a big factor as to premium rates and the, no matter what kind of driver you are, rates going up and up. AARP Hartford is not as competitive as it used to be, especially in the urban zip code that I live in. I am looking in to moving to a different zip code with lower rates. Does Hartford provide information as to zip codes that have less expensive premiums?

    • Linda Brown | January 9, 2020 at 8:43 pm

      Because the accident was not my fault and I was hurt and flown from helicopter to hospital do to injury and still 6 months going through therapy.

      Had to buy a car because other was totaled. Did receive payment but of course not the price to purchase another car received was not even close to have to purchase another car, I did not buy a new I purchased a 2017.

      I am still paying for my Therapy on my leg,
      Is this going to increase my car insurance?

    • david hurton | January 9, 2020 at 7:59 pm

      I am now 86 and no longer drive, can I get a discount for my car AS MY WIFE STILL DRIVES my car

    • Perry Harbour | January 9, 2020 at 7:44 pm

      My insurance rate went up 23% from last year, $150.00. This is certainly not the inflation rate. I called Hartford about this. They said it was due to driving more miles. This is not true. I’m retired and drive the normal miles I normally drive. Why they think they can con us older folks they going to start losing business.

    • Carolyn Whitman | January 9, 2020 at 7:31 pm

      I understand the accident defense – but many times they are unavoidable due to other drivers – yet that is still the same old argument!! Age should also be looked at differently given the expanded lifetime hundreds of people are enjoying, Science and updated medical procedures have given the elderly the ability to engage in multiple activities and become cognizant of their health and many are living their hundreds.

    • Maurice Hansford | January 9, 2020 at 6:44 pm

      Since I spent many years in the Insurance Business as a company underwriter and then as an agent, I understand how rates are determined and you did a good job of explaining. it.. To those who complain that they never had a wreck and are paying for others’ mis-haps,I bet you would be very happy to accept payment if you are unfortunate enough to receive major damage due to you having an accident that’s your fault.
      Finally, people sometimes learn the hard way that the cheapest insurance is not always the best. Quality will outperform cheap price any day. That is one reason I switched to the Hartford.

    • Ron Soyland | January 9, 2020 at 5:31 pm

      While those reasons MAY be pertinent for a lot of people, the MAIN reason you raise rates is because you need PAYERS to pay for the crashes other people have! It’s like all insurance, you need “cherries” to do the paying and yet never have any claims. Even if I left my car in the garage ALL YEAR my rates would still go up because of this! You certainly are getting greedy though, my rates are getting close to the normal rates in this area so AARP and Hartford no longer mean much. Maybe next year it won’t mean ANYTHING! (this cherry will be gone!)

    • John Ulicny | January 9, 2020 at 5:31 pm

      My policy is due for renewel, I hope there is no premium increase.
      Perfect driving record, excellent credit score.
      Consumer Reports recommends changing companies every few years to shop for better rates.
      They also rate all the insurance companies.
      Keeping up with the latest.

      Thank you
      John Ulicny

    • Joseph L. Sexton | August 10, 2019 at 5:20 pm

      Interesting BUT you never mentioned AGE. Even with a PERFECT driving record insurance premiums go UP,merely because G-D let you hit an age milestone. And NO I do not think it’s fair & sometimes a low credit rating not due to one’s own fault also is NOT fair, mine is 832. BUT I’m, 77 & age does factor in.

    • question mark transparent | August 9, 2019 at 8:20 am

      I conceive you have mentioned some very interesting details , appreciate it for the post.

    • Aleksandr Kalika | May 1, 2019 at 7:09 pm

      1. The last 5 years after we retired my spouse and myself drive less then 3000 miles a year and only at a distance below 10 miles. How can we have a insurance discount for that?

      2. Can we have an insurance discount if my spouse will stop driving and I will drive our car alone?

      • Extra Mile Staff | May 3, 2019 at 6:10 pm

        Hi Aleksandr, you can call our customer service agents to talk about your policy here: 1-877-896-9320
        M-F: 7 a.m. to 11 p.m. ET
        Sat: 8 a.m. to 5 p.m. ET

    • Howard Spinner | November 27, 2018 at 6:24 am

      I just received a moving violation (failure to stop at a stop sign) out of state on my rental car. I have not had a moving violation in over ten years. How would this affect my car insurance premiums with The Hartford? I am able to take an online defensive driving course to dismiss this charge, so would doing so be the best option? If there would be no effect on my insurance premiums, then I would pay the traffic fine for this violation.

      • Extra Mile Staff | November 27, 2018 at 2:21 pm

        Hi Howard, this is an excellent question. You can call our customer service center at 1 (860) 547-5000 and talk to one our agents to understand how this can affect your specific policy. We do offer a driving safety course through AARP: Check it out!

    • Karin Rapaglia | July 15, 2018 at 1:22 pm

      the explanations you provide are well and good. However, it would behoove you to notify your customers of such increase prior to sending out the renewal bill. I would have shopped around to see if I could get a better deal. I’d like to talk with you about my insurance policy to see if there is anything I can do to lower the premium…

    • Garry Ray | March 20, 2018 at 7:49 pm

      How do I send The Hartford my certificate of completion of the 4 Hour AARP Smart Driver Course?

      • Extra Mile Staff | March 22, 2018 at 12:01 pm

        Hi Garry,

        You can easily add your Smart Driver Course credit online on our Customer Service Center. If you’d prefer to speak to a representative, please call us at 1-800-423-6789 and we’re happy to help.


    • Michael jentz | November 16, 2017 at 10:00 pm

      My wife and I are safe drivers we don’t get tickets we never eat or drink or text or are distracted in any way when we drive when we drive we just concentrate on driving and of course we are sober my cars are older but they are valuable to us and we do not want to be involved in accidents there for we are defensive drivers and are aware of cars or traffic all around us in case we have to Swerve

    • Rosa T Doporto | October 25, 2017 at 3:18 pm

      I have read the information and I still can’t believe my rate can be that high. I carry LIABILTY only and it’s still quite high. I can’t understand it.

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